We will provide you with courteous and professional treatment.
We will provide you with prompt and efficient service with a genuine concern for your time.
We will provide you with honest and reliable information.
We will respect your vehicle each time it is serviced and give you a Free Vehicle Health Report including brake, tire, and battery metrics.
We will not recommend any repairs that are not warranted.
We will check the Ford website during each visit and perform any recalls/campaigns that are required.
We will maintain an up to date computerized service history for your vehicle. 
We will supply you with an itemized written estimate for any services/repairs that are needed.
We will not perform any repairs without a clear and thorough explanation along with your authorization.
We will keep you apprised of all of you vehicles maintenance needs, consistent with Ford's scheduled maintenance guide/industry standards.
We will employ Ford trained technicians to service your vehicle.
We will offer you Ford genuine parts or an aftermarket option if it is cost effective and offers a warranty.
We will strive to meet or exceed your expectations during each service visit.