Customer Testimonials
I have bought numerous vehicles from friendlys and every time their sales team has treated me very well. Very nice and not pushy. I would highly recommend them
I ordered a new F150 in late March and took delivery today. The whole process was painless. The staff are friendly and professional with absolutely no pressure or games. A special thanks to my sales representative Chris Metcalf. Because of his efforts I received the exact vehicle I wanted at a fair price. Who could ask for more? Thank you!
No pressure or games. My sales representative Chris Metcalf went above and beyond to make the experience very pleasant. Thank you!
The atmosphere/comfort while waiting for vehicle repair, is above average. The staff are courteous and knowledgeable.
Brandon Forjone at Friendly Ford was awesome! Same with Mr. Getner. Thank you for my new ride
Update: I changed this from a one star to a five star. Why? Because the Service Manager called me today, sincerely apologized, and rectified the matter by reimbursing me the diagnostic fees. A big thank you! Service Related: I had an alert on my 2016 F150 truck that indicated a problem with one of my parking sensors. I took it to Friendly Ford and paid for the diagnostic. The results they gave me was that the left rear sensor was bad and that I also needed to replace the main computer module that controls the sensor. They further told me that ...
Mark Yeatts has been my Ford salesman for over 8 years now and has sold my brother and I well over 10 vehicles since meeting this exceptional salesman back in 2015. We have become great friends since and the entire staff down at Friendly Ford feel like family!
I had a great experience at friendlys a lovely women named Sarah sold me my first truck! She was awesome and I love my new truck so much!
Best car buying experience I've ever had , Joe got me set up with a used 2022 Ecosport, only 5k miles on it! practically new, I got a killer deal and all the staff were very friendly and informative , highly recommend !
Everyone at Friendly Ford was Great. They worked with you and made you feel very good about buying a car with them. I would recommend them to anyone.
As a repeat customer of Friendly Ford, I decided to trade in my 2020 Ecosport a 2022 Escape for more room. My salesman Nick Bassett answered all my questions and made the process fast and easy! He did all the work too!! Finance got me right where I wanted to be with my payment! Excellent experience!!
I went in to look at the new mustangs and they had a great selection. We worked with Sara Reynolds and she was awesome. We drove home in a new car on the same day. Dealership was very friendly just like the name says.
Happy with my experience at friendly ford mark yeatts was awesome. They'll definitely be getting my business in the future
Always a pleasure and great experience dealing with the team at Friendly Ford. Jeff McKee is amazing and remembers every customer and is a professional at customer service. His sales people are a representation of Jeff's and Mike's leadership. Service department are courteous and do there best to solve your issues. It is truley a pleasure doing business at Friendly and Line X!
Mark Yates was excellent to work with. He promised to take good care of me and he did! From start to finish!! I have purchased my last 4 vehicles from him!! Thanks Mark!!
We have purchased 5 vehicles from Friendly Ford in the past 10 years. Always a good experience and been happy with our purchases. Joe Lucarine, our most recent salesman, brought in a vehicle from another dealership to ensure we got every bell and whistle we wanted. He couldn't match price on the trade-ins but, after a little snag, Joe did get everything worked out for us. He even saved us the half hour drive a few weeks later and had our ordered floor mats brought to our home the day after they arrived at the dealership. Love our new Escape Titanium ...
We’ve worked with Mark Yeatts for years, he’s gotten us into amazing vehicles with amazing deals! He’s definitely become part of the family! I couldn’t thank him enough for working with us and giving our family just what we need when it comes to vehicle! 10/10 recommend working with him and he will continue to be our favorite salesman! -Paul and Trisha Lathey
We’ve worked with Mark Yeatts for years, he’s gotten us into amazing vehicles with amazing deals! He’s definitely become part of the family! I couldn’t thank him enough for working with us and giving our family just what we need when it comes to vehicle! 10/10 recommend working with him and he will continue to be our favorite salesman! -Paul and Trisha Lathey
Mark Yeatts is great, we bought a 2023 bronco sport and 2019 ranger from him and are very pleased, highly recommended!
Joe is great -answered all my questions and very thorough-our family buys all our vehicles here 11
Friendly Ford is the best in Sales and especially Service in western NY.
Amazing service! Very helpful, this is the only dealership I do my business with from now on!
Kyle Lacey Is my go to person any time I need something done I call Kyle and he has taken care of me 350% It could be an oil change, tires are low anything to do with my jeep and is he ALWAYS WILLING TO HELP ME AWESOME AWESOME Jeff Mckee AWESOME Guy to work with he is always there to make sure I'm taking care of getting me new vehicles . plus taken care of them if there is a problem. Jeff even said if the radio went I could call him and he would sing really loud to me . ...
Awesome dealership! Chris Metcalf 👍
I was very pleased with my recent scheduled appointment at Friendly Ford. In addition to completing my scheduled service they were able to do additional unscheduled work that I requested during my visit.
Friendly is phenomenal for servicing your vehicle. I will keep bringing my Fords to them. I haven't dealt with sales yet but if they are anything like service I will be buying my next vehicle from them.
recently got my 2014 Toyota RAV4 and i would like to commend all of the Friendly Ford Geneva staffs for being so accommodating. two thumbs up to Chris Metcalf who helped me and my husband on March 13, 2023. for someone with a low credit standing like me.. it’s all hassle-free transaction, I even had my car at a zero down payment. ‘Til then.. thank you, Friendly Ford!
It was a pleasure working with them they made it real easy. I will come back
BEST customer service around! Highly recommend!
Mark Yeatts was one of the best salesmen we’ve ever worked with. He was very kind and listed to our wants. He wasn’t pushy and really went about and beyond for us. Highly recommend Mark and his expertise.
100 percent customer satisfaction!! Top to bottom. I have bought every ShelbyGT500 and Shelby F150 from Friendly Ford. Extremely polite, on top of everything everytime. I can not dream of doing business with anyone other than Friendly Ford and I live 3 hours away! Great Job my friend Brandon. Class act personified. Thank you for finding my Eleanor!!! Justin Besaw To John and all management also super job as always!!! Everything is always very transparent and that is much appreciated!! Can't wait to get my car home!!
I've bought at least 6 cars through Friendly over the last decade and have always found them to be fantastic, a real no hassle situation. Special shout out to Joe Lucarine my salesman on the last 4 trucks I've purchased. Very nice guy in a low pressure environment makes the buyer feel good! Would and have recommended Friendly Ford as well as Joe many times!
After several months of consideration and trying to decide if the time was right to purchase a used or new truck, I saw this 2021 Ram Rebel listed for sale at Friendly Ford Geneva. I showed the listing to my wife and daughter, they both insisted on taking a ride to Friendly Ford to look at the truck. We were greeted by Joe Lucarine who was a very hospitable and knowledgeable salesman. He was attentive and more than willing to answer any and all my questions before, during and after our test drive. I decided to purchase the vehicle and Joe ...
Bought a truck from Matt today great experience!
I work for a company with a large fleet and its hard enough finding a Dealership that can will work on the F-450s and up, but Friendly Ford got a truck of ours in ASAP. It broke down out of town we got it Towed there and their service team and advisor Miguel got right on it. kept our down time to a minimal and were very responsive and amazing to work with. Highly recommend!
Friendly Ford did a great job to listening to me when I told them my issue I was having. They got my Expedition right in to get checked out and get the issue fixed. All around very good experience.
Consistently happy with Friendly Ford! From ordering a new vehicle, buying a new vehicle from the lot, buying a used vehicle from the lot - post purchase support and their service even with our used Jeep purchase - it's all excellent! Highly recommend Friendly!
Nate "sales manager" a very caring person, he will bend over backwards to satisfied customer. 👍👍👍👍👍
Brandon is a always great to work with. I will continue to come back to him for my vehicle needs.
Got my wife and I both new super duties, Mark Yattes was outstanding going above and beyond to make this a smooth process. Need a new or used ride ask for Mark.
My husband and I just bought 2 new super duties, Mark Y was our sales man and he went above and beyond for us. We highly recommend Friendly Ford and MOST Definitely ask for Mark Y you won't be disappointed.
Great experience before and after the sale! Will def be going back. The guys were very knowledgeable, kind and made it happen quickly! I bought a vehicle and my friend in Florida also bought one and they shipped it the next day! Thank you Friendly Ford!
Awesome experience with Brandon and Phil. Appreciate the effort that was put in to getting me into my new 2022 Escape!!!!!!!!!
Just bought a 2023 Bronco Sport and I absolutely love it! Donovan was so kind and very helpful! I will definitely be asking for him next time I buy a new car! Thank you!
Chris was able to find the truck we wanted, he was amazing to work with. And the rest of the staff were very helpful. Would highly recommend going to this dealership.
Love the people and the great service ... It's nothing like waiting watching tv and eating popcorn...
Joe at Friendly Ford is the BEST! I recently bought a truck from Friendly Ford and Joe was my salesman. He was patient, kind, and honest. I previously had a bad experience at another dealership in Rochester so I was nervous going in but Joe made the process very smooth and easy. The staff at Friendly Ford was knowledgeable and knew exactly what they were doing when It came to self-employed individuals. I noticed something under the truck that caught my eye and the dealership covered fixing it for no additional cost. They also provided me with new tires, an ...
Joe at Friendly Ford is the BEST! I recently bought a truck from Friendly Ford and Joe was my salesman. He was patient, kind, and honest. I previously had a bad experience at another dealership in Rochester so I was nervous going in but Joe made the process very smooth and easy. The staff at Friendly Ford was knowledgeable and knew exactly what they were doing when It came to self-employed individuals. I noticed something under the truck that caught my eye and the dealership covered fixing it for no additional cost. They also provided me with new tires, an ...
Staff and technicians have always gotten my car serviced fast and promptly, usually within an hour or two and the customer service is always good to me. Thank you Ford!
Been searching for a new truck for awhile now. Stopped into Friendly Ford, got a pleasure to work with Nick Basset. He was outstanding with helping me locate a truck that fit my needs. He negotiated with not just me but as well as my family to get a good price that fits my range. It was such a great pleasure working with him.
After searching for days for a Raptor for the right price I found exactly what I was looking for at Friendly Ford. I drove 6 hours to get the truck on Saturday and Michelle was fantastic she even stayed a little late to accommodate me and I was able to take the truck home. Michelle and team were great I highly recommend.
Thank you all so much for everything! Donovan & Phil were phenomenal! Truly a fantastic experience and team!
Jeff McKee is a great person to do business with. I highly recommend Friendly Ford.
Joseph Lucarine was my sales rep, he handled my all of my concerns, quickly and without delay. Thank you for a great experience.
Great place and could not be happier with my purchase. I was treated with respect by the salesperson Joe. He was able to answer any questions that I had and allowed me time to make my decision. Absolutely would recommend the business and the salesperson.
Friendly Ford staff and service after the sale are top notch. Highly recommend them if you're looking for a Ford vehicle.
Thank you Mike Damico for the outstanding customer service and expertise in helping me find the perfect truck, you rock!
Everyone here made every part of the car buying experience as easy as possible. Highly recommend chris metcalf for sales.
Go sales team
Definitely a must shop here experience! Especially if you are lucky enough to have Chris as your salesperson! I went in expecting the worst (car dealers, car salespeople...) and was very pleasantly surprised! Everyone is, remarkably, friendly! And they really want to do well by their customers. They did well by me and I was only buying a used Tesla from them! Highly recommend! (Especially Chris)
The Service Center alone has made us lifetime customers. I've been trying to get recall work done on my wife's car but have been getting the run around from the Rochester-based dealerships. Friendly Ford completed the work in a few hours that I had been trying for months to get done. Stellar service!
The dealership name is a great example of the experience you will have. Everyone is friendly, helpful and goes out of their way to make you feel welcome and satisfied. The dealership is clean and modern. I also got the best offers from them! Thank you!
My go to ford dealer people are friendly parts are readily available shop work is done fairly quick and done right
Chris Metcalf did a great job selling me a new to me Toyota Avalon, Would highly Recommend!
My car buying experience was wonderful!
I have been buy cars and trucks for a long time and my latest purchase from Friendly Ford of Geneva had to be one of the easiest transactions to date. Both Michelle M and Nate were so friendly and accommodating from the beginning, I guess that is why they call it "Friendly Ford". It was a fair price for the vehicle I was purchasing and fair trade for the vehicle I was trading in. Great Experience!
GREAT group of people truly friendly thanks for all there help buying my lease out i only wish Ford offered lease packages that where advantageous.
The team at Friendly Ford is the best in the business. They look out for you. If a repair or service is u der warranty, they take care of it, if it is out of pocket, they explain the work and the expense and make it as reasonable as possible.
Everyone was very accommodating. Brandan and Lee were awesome. The finance department department also took good care of me.
Fast 'Friendly' service.
Was a very pleasant experience, Nick was awesome. The Edge is wonderful. Thanks
Excellent Service!!
Third vehicle with the assistance of Brandon Forjone! Thank you Brandon for always going above and beyond for me and my wife! Highly recommend Friendly Ford in Geneva!
Fast friendly service as always!
friendly ford has a awesome service department as well as their sales department great to do deal with highly recommend.
These guys were amazing, patient, and easy to work with. Marc was awesome. A great experience
They were amazing, helpful, patient, and easy to work with. Marc Yeatts.was the best.
Michelle was excellent! She had the three vehicles I requested to test drive ready upon my arrival, answered all of my questions and completed the deal on my new Escape efficiently.
Service and sales experience awesome Lee and Brandon warn
Justin, Lee, and Kyle always take good care of me when I came in! I don’t even have a FORD, I have a Chevy, but no matter what type of vehicle you have, you’ll be in good hands! Thanks for always helping out my wife, family and myself.10 + RECOMMEND⭐️⭐️⭐️⭐️⭐️
Great dealership to work through. Rich Holmes was fantastic. Made our experience as seamless and easy as possible. Will recommend to anybody looking for a new vehicle. Has our business for sure.
Very welcoming when you walk in and very capable shop. Not the cheapest place in town but well worth the expense.